Lead a team of Customer Advocates delivering second-level functional and technical support with a strong focus on service quality and customer satisfaction
Job Summary
Lead a team of Customer Advocates delivering second-level functional and technical support with a strong focus on service quality and customer satisfaction.
Responsible for day-to-day operational performance, customer relationship management for strategic accounts, and people leadership.
Drive operational excellence by ensuring process adherence, quality standards, and effective resource utilization, while identifying and implementing improvements.
Matching Summary
Lead a team of Customer Advocates delivering second-level functional and technical support with a strong focus on service quality and customer satisfaction.
Skills & Requirements
Must-have
Second-level functional and technical support
Customer relationship management
People leadership
Process adherence and quality standards
Fluency in English and German
Nice-to-have
GDS knowledge
Cytric experience
Additional languages
Key Requirements
5+ years of experience in Customer Service or related role
Proven leadership skills or experience in a customer-facing lead or coordination role