Lead: Colleague Enablement Engineering

Absa Bank Limited

South Africa
Not specified
It operations management platforms
It service management platforms
End user service requests and technologies
Absa Bank Limited is seeking a Lead for Colleague Enablement Engineering to oversee the design, deployment, and optimization of IT Operations Management and IT Service Management platforms. The ideal candidate should possess extensive experience in financial services, strong engineering skills, and the ability to lead teams while driving strategic initiatives for improved service delivery

Job Summary

  • Lead the agile solution design, deployment & ongoing optimization, evolution & operation of the enterprise wide IT Operations Management & IT Service Management platforms.
  • This role is accountable for managing and advancing support of end user service requests and technologies.
  • Unlock additional colleague value to the Group by equipping workforces with fit-for purpose enablement tools and support functionality.

Matching Summary

Match Score: 85

Absa Bank Limited is seeking a Lead for Colleague Enablement Engineering to oversee the design, deployment, and optimization of IT Operations Management and IT Service Management platforms. The ideal candidate should possess extensive experience in financial services, strong engineering skills, and the ability to lead teams while driving strategic initiatives for improved service delivery.

Skills & Requirements

Must-have

  • IT Operations Management platforms
  • IT Service Management platforms
  • end user service requests and technologies
  • operational best practices
  • continuous Service Management improvement
  • Colleague associated technology management

Nice-to-have

  • strategic direction of CEE services
  • human centricity
  • drive service levels
  • manage departmental budgets
  • risk management processes
  • commercial negotiation

Key Requirements

  • 10 years end user environment experience
  • financial services organisation experience
  • Strong Engineering experience
  • Bachelor's Degree: Information Technology

Work Rights

Not specified

Tailored Resume

Cover Letter