Technical Support Analyst (l2)

Runpod

Remote, Europe
Base: 56,200 to 82,500 euro; equity: stock options...
Remote
3 years technical support experience
Linux server administration proficiency
Python shell scripting sql skills
Runpod is seeking a Technical Support Analyst (L2) to provide advanced technical assistance to customers in a remote setting across Europe. The ideal candidate should possess strong technical skills, experience in customer support, and a passion for delivering exceptional service in a fast-paced environment

Job Summary

  • Runpod is a foundational platform enabling developers to build and run custom AI systems that scale globally.
  • The role requires resolving complex technical issues related to software, logs, and configurations while maintaining high customer satisfaction scores.
  • Candidates receive competitive base pay ranging from 56,200 to 82,500 euro along with meaningful equity and a home office stipend.

Matching Summary

Match Score: 85

Runpod is seeking a Technical Support Analyst (L2) to provide advanced technical assistance to customers in a remote setting across Europe. The ideal candidate should possess strong technical skills, experience in customer support, and a passion for delivering exceptional service in a fast-paced environment.

Salary

Base: 56,200 to 82,500 euro; Equity: Stock options included; Benefits: Flexible PTO and $1,200 USD home office stipend

Skills & Requirements

Must-have

  • 3 years technical support experience
  • Linux server administration proficiency
  • Python Shell scripting SQL skills
  • Docker deployment experience required
  • Weekend availability mandatory

Nice-to-have

  • Experience with AI fine-tuning inference
  • Full-stack development knowledge
  • Strong customer satisfaction focus
  • Background in data center operations
  • Proficiency with Datadog Grafana tools

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • Minimum 5 years total customer support experience
  • At least 1 year software engineering or 2 years networking admin
  • Based in Europe location requirement
  • Successful background check completion

Work Rights

Must be based in Europe

Tailored Resume

Cover Letter