Call Centre Officer (1 year Contract) #Kaki Bukit #TNKC

RECRUIT EXPRESS PTE LTD

Kaki Bukit, Singapore
Answer incoming calls from customers
Log and dispatch tickets in sap system
Maintain ticket records in excel
The role involves answering incoming calls from both internal and external customers

Job Summary

  • The role involves answering incoming calls from both internal and external customers.
  • Candidates must log, dispatch, and close callback tickets within the SAP system.
  • The position requires maintaining technician rosters and coordinating with engineers for assignments.

Matching Summary

Match Score: 75

The role involves answering incoming calls from both internal and external customers.

Skills & Requirements

Must-have

  • Answer incoming calls from customers
  • Log and dispatch tickets in SAP system
  • Maintain ticket records in Excel
  • Coordinate with engineers for assignments
  • Update technician rosters on rotational basis

Nice-to-have

  • Generate operational reports as required
  • Support daily operational coordination
  • Handle ad-hoc duties effectively

Key Requirements

  • 1 year contract duration
  • Experience with SAP system
  • Proficiency in Excel for tracking

Work Rights

Not specified

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