Sr. Team Leader, Wealth Client Services

CIBC

Toronto, Canada
Fully remote
Performance management
Quality assurance
Client relationship management
Develop, coach, inspire, and empower team members to provide superior client service and maximize service quality and performance

Job Summary

  • Develop, coach, inspire, and empower team members to provide superior client service and maximize service quality and performance.
  • Analyze team performance data, develop action plans, and guide the team to meet challenging performance targets.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and an employee share purchase plan.

Matching Summary

Develop, coach, inspire, and empower team members to provide superior client service and maximize service quality and performance.

Skills & Requirements

Must-have

  • Performance Management
  • Quality Assurance
  • Client Relationship Management
  • Team Coaching and Development
  • Data Analysis for Action Plans

Nice-to-have

  • Relationship-oriented bank
  • Empowered work environment
  • Collaborative team spirit
  • Client-centric approach

Key Requirements

  • 1-2 years management experience
  • Call centre or financial industry experience
  • Legally eligible to work in Canada

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter