The VP of Customer Insights & Strategy is responsible for setting enterprise-wide CX strategy and aligning executive stakeholders to ensure customer outcomes are embedded in corporate objectives
Job Summary
The VP of Customer Insights & Strategy is responsible for setting enterprise-wide CX strategy and aligning executive stakeholders to ensure customer outcomes are embedded in corporate objectives.
This role owns voice-of-customer programs, translating customer data into insights that inform product strategy, go-to-market motions, and revenue growth priorities.
Acrisure offers a comprehensive suite of benefits including immediate vesting in a 401(k) plan, paid maternity and paternity leave, and wellness resources.
Matching Summary
The VP of Customer Insights & Strategy is responsible for setting enterprise-wide CX strategy and aligning executive stakeholders to ensure customer outcomes are embedded in corporate objectives.
Skills & Requirements
Must-have
12-15+ years progressive leadership experience
Enterprise-wide CX strategy design
Voice of Customer program ownership
NPS CSAT churn data analysis
Executive stakeholder alignment
Customer retention and growth strategy
Nice-to-have
Payroll or HCM industry experience
MBA or equivalent executive background
Strong storytelling and communication skills
Experience with diversity and inclusion management
Strategic thinking for market intelligence
Key Requirements
12-15+ years of progressive leadership experience
Bachelor's degree required; MBA preferred
Proven ability to lead change without direct authority