It Site Support Technician Ii

Moog

Murphy, North Carolina, US
Base: $28.00–$32.00 hourly; bonus/equity: annual p...
Fully remote
3+ years customer support experience
Windows and mac os troubleshooting
Servicenow and remote support tools
The role involves providing technical assistance to end-users and ensuring the smooth operation of IT systems at the Murphy, NC facility

Job Summary

  • The role involves providing technical assistance to end-users and ensuring the smooth operation of IT systems at the Murphy, NC facility.
  • Candidates must have over three years of proven experience in a customer support position involving technical knowledge of IT systems.
  • The company offers a comprehensive benefits package including matching 401k, profit sharing, and tuition assistance.

Matching Summary

The role involves providing technical assistance to end-users and ensuring the smooth operation of IT systems at the Murphy, NC facility.

Salary

Base: $28.00–$32.00 Hourly; Bonus/Equity: Annual profit sharing and Employee Stock Purchase Plan; Benefits: Comprehensive medical, dental, vision, 401k match

Skills & Requirements

Must-have

  • 3+ years customer support experience
  • Windows and Mac OS troubleshooting
  • ServiceNow and remote support tools
  • Onsite work in Murphy, North Carolina

Nice-to-have

  • Strong written and verbal communication
  • Systematic problem-solving skills
  • After-hours emergency support availability

Key Requirements

  • Bachelor's degree in computer science or related field
  • Must live local to Murphy, North Carolina
  • Preferred certifications: CompTIA A+, Net+, ITILv4 Foundation

Work Rights

Not specified

Tailored Resume

Cover Letter