EU CXI Sr. Product Manager, Customer Experience Improvement

Amazon

London, GB
On-site
German speaking customer-obsessed product leader
Analyze customer friction data to identify opportunities
Drive upstream and downstream product improvements
The role involves leading strategic initiatives to eliminate customer friction and improve the overall experience across the EU

Job Summary

  • The role involves leading strategic initiatives to eliminate customer friction and improve the overall experience across the EU.
  • You will partner with multiple organizations to drive high-impact innovation and establish sustainable mechanisms for defect elimination.
  • The position requires a German-speaking leader who can use data-driven approaches to detect issues and influence senior leadership.

Matching Summary

The role involves leading strategic initiatives to eliminate customer friction and improve the overall experience across the EU.

Skills & Requirements

Must-have

  • German speaking customer-obsessed product leader
  • Analyze customer friction data to identify opportunities
  • Drive upstream and downstream product improvements
  • Influence cross-functional stakeholders on priorities
  • Create scalable mechanisms for defect elimination

Nice-to-have

  • Deep understanding of AI reshaping CX architectures
  • Ability to translate complex technical problems clearly
  • Experience coaching high-performing teams
  • Strategic resource allocation skills
  • Strong narrative writing for decision-making

Key Requirements

  • German language proficiency required
  • Proven experience in product management
  • Ability to handle significantly complex problems

Work Rights

Not specified

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