Scaled Operations & Success Specialist

rippling

Remote
Remote
Customer-facing project management
Complex account milestone navigation
Cross-functional team coordination
Rippling is seeking a Scaled Operations & Success Specialist to manage customer experiences and resolve complex issues within their HR, IT, and Finance platform. The ideal candidate will possess strong project management skills and customer-facing experience, while the role emphasizes proactive client engagement and data-driven optimization strategies

Job Summary

  • This role is the primary driver for ensuring our Scaled customer segment achieves a seamless, high-value experience on Rippling.
  • You will lead the charge on high-priority cases, acting as a project manager to align internal teams and deliver rapid, comprehensive solutions.
  • Rippling offers a competitive salary, benefits, and equity, and is committed to building a diverse and inclusive workforce.

Matching Summary

Match Score: 85

Rippling is seeking a Scaled Operations & Success Specialist to manage customer experiences and resolve complex issues within their HR, IT, and Finance platform. The ideal candidate will possess strong project management skills and customer-facing experience, while the role emphasizes proactive client engagement and data-driven optimization strategies.

Skills & Requirements

Must-have

  • Customer-facing project management
  • Complex account milestone navigation
  • Cross-functional team coordination
  • Technical billing system expertise
  • Data-driven customer health monitoring
  • De-escalation and client communication

Nice-to-have

  • Strategic communication skills
  • Proactive customer enablement
  • Collaborative internal liaison
  • Solution-oriented mindset

Key Requirements

  • 3+ years in customer-facing roles
  • Experience in Customer Support or Technical Account Management
  • Project management across multiple departments
  • Strong communication and de-escalation skills

Work Rights

Not specified

Tailored Resume

Cover Letter