The role focuses on sustainable bug fixing and improving the self-service rate through effective Problem and Knowledge Management
Job Summary
The role focuses on sustainable bug fixing and improving the self-service rate through effective Problem and Knowledge Management.
Responsibilities include moderating Root Cause Analysis, managing internal/external knowledge bases, and identifying solutions for self-service transfer.
Airbus offers a competitive salary, multiple bonuses, private medical plan, wellness access, and a hybrid work policy with provided transportation in Brașov.
Matching Summary
The role focuses on sustainable bug fixing and improving the self-service rate through effective Problem and Knowledge Management.
Salary
Competitive salary; Multiple bonuses (performance, attendance, holidays); Private medical plan, access to wellness
Skills & Requirements
Must-have
Problem Management moderation
Knowledge Centered Service
ServiceNow Knowledge Management
Shift-Left initiatives
Nice-to-have
editorial talent
sustainable bug fixing
self-service rate improvement
Key Requirements
Certified knowledge in ITIL Problem Management
Experience with ServiceNow Knowledge Management modules