As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities
Job Summary
As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services, focused on helping businesses work smarter through innovation, efficient processes, and automation.
Benefits include HMO coverage, yearly kick-off parties with major giveaways, recognition through 'Value Awards', and opportunities for internal promotion and leadership training.
Matching Summary
As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
Skills & Requirements
Must-have
Client relationship management
Adoption improvement plans
Client retention strategies
Stakeholder engagement
Issue resolution and escalation
Data-driven insights
Nice-to-have
Innovative and collaborative environment
Value-driven mindset
Growth-oriented career path
Teamwork and fun culture
Key Requirements
5+ years in a customer-facing role
8+ years in Insurance or SaaS industry preferred
Track and organize action items for 20-30 enterprise clients
Develop senior-level client relationships
Analyze customer behavior and recommend adoption strategies