It Field Support Specialist (ht1) (government)

Attjobs Com Mx

Columbia, Maryland, US
Yearly: $43,500 - $72,000 py
Fully remote
Tier 2 and 3 support
Troubleshoot and repair hardware
Site surveys and documentation
This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure

Job Summary

  • This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.
  • Key Responsibilities include delivering advanced technical support, conducting site surveys and documentation, hardware acquisition and installation, project support and reporting, custom cabling and integration, training and user enablement, infrastructure maintenance, operational excellence, end-user support, and collaboration.
  • Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage, 401(k) plan, Tuition reimbursement program, Paid Time Off and Holidays, Paid Parental Leave, Paid Caregiver Leave, and more.

Matching Summary

This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

Salary

Yearly: $43,500 - $72,000

Skills & Requirements

Must-have

  • Tier 2 and 3 support
  • Troubleshoot and repair hardware
  • Site surveys and documentation
  • Install and configure hardware
  • Maintain government fiber optic modems
  • Utilize ticketing systems

Nice-to-have

  • Passionate about hands-on IT support
  • Detail-oriented problem solver
  • Empowering users with technology

Key Requirements

  • High school diploma or GED
  • 1-2 years of relevant IT experience
  • 8570 Certification
  • Security+ certification highly preferred
  • TS/SCI with polygraph clearance
  • Valid driver's license
  • Ability to lift up to 50 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter