Senior Manager, Success Architecture-agentforce

Salesforce

Not specified
8+ years in consulting or customer success
5+ years at management level
Manage teams of 15+ individual contributors
Salesforce is seeking a Senior Manager for Success Architecture within its Agentforce division, focusing on driving customer satisfaction and adoption of AI-driven solutions. The ideal candidate should have extensive experience in customer success and team management, with a strong background in consulting and cloud environments

Job Summary

  • This role leads a world-class team of Success Architects to drive customer satisfaction and adoption of Salesforce's Agentforce AI capabilities.
  • The successful candidate will manage key metrics including customer health, retention, and expansion opportunities while acting as an escalation point for high-severity issues.
  • Salesforce offers a culture where ambition meets action, providing resources to help employees find balance and leverage AI agents to accelerate their impact.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager for Success Architecture within its Agentforce division, focusing on driving customer satisfaction and adoption of AI-driven solutions. The ideal candidate should have extensive experience in customer success and team management, with a strong background in consulting and cloud environments.

Skills & Requirements

Must-have

  • 8+ years in consulting or customer success
  • 5+ years at management level
  • Manage teams of 15+ individual contributors
  • Cloud/SaaS software environment experience
  • Drive customer adoption and value realization

Nice-to-have

  • Experience with Agentforce or CRM platforms
  • Passion for technology and innovation
  • Ability to influence global teams and cultures
  • Strong analytical skills for data-driven decisions
  • Proven ability to work in matrixed organizations

Key Requirements

  • 8+ years experience in professional services or customer success
  • 5+ years in a management role
  • Experience managing 15+ individual contributors
  • Cloud/SaaS enterprise-scale organization experience

Work Rights

Not specified

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