Customer Success Manager

UserIQ

Atlanta, GA, United States
On-site
Increase adoption, retention and satisfaction
Drive continuous value of products
Develop customers for advocacy
UserIQ is the first and only Customer Growth Platform™ that empowers SaaS companies to foster growth beyond the funnel

Job Summary

  • UserIQ is the first and only Customer Growth Platform™ that empowers SaaS companies to foster growth beyond the funnel.
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and satisfaction.
  • You have impeccable relational skills and can create win/win environments for all parties that you work with.

Matching Summary

UserIQ is the first and only Customer Growth Platform™ that empowers SaaS companies to foster growth beyond the funnel.

Skills & Requirements

Must-have

  • Increase adoption, retention and satisfaction
  • Drive continuous value of products
  • Develop customers for advocacy
  • Identify upsell opportunities
  • Advocate customer needs across departments

Nice-to-have

  • Customer management and business consultancy skills
  • Impeccable relational skills
  • Create win/win environments
  • Passionate about engaging customers

Key Requirements

  • 2+ years of relevant experience
  • Prior experience in Customer Success/Support
  • Experience working at a software company
  • Proficient in Office Software

Work Rights

Not specified

Tailored Resume

Cover Letter