Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer service skills
Facilities management processes
Use of computerized maintenance management system
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, responsible for greeting customers, answering the switchboard, and managing maintenance requests and key center functions

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, responsible for greeting customers, answering the switchboard, and managing maintenance requests and key center functions.
  • The University of Arkansas offers a vibrant work environment with a benefits package including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs with university contributions.
  • The University of Arkansas is committed to equal opportunity and provides accommodations for applicants with disabilities during the hiring process.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, responsible for greeting customers, answering the switchboard, and managing maintenance requests and key center functions.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer service skills
  • Facilities Management processes
  • Use of computerized maintenance management system
  • Key inventory administration
  • Data entry and routing work requests
  • Microsoft Office proficiency

Nice-to-have

  • Familiarity with Workday
  • Good oral and written communication
  • Ability to maintain harmonious working relationships
  • Knowledge of accessibility standards
  • Data analysis techniques

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Criminal background check and sex offender registry screening
  • Ability to work reliably and maintain attendance

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter