It Service Technician I

JPI

Dallas, TX, US
Base: $48,000.00 - $169,000.00; bonus/equity: comp...
Tier 1 help desk support
Windows operating systems
Microsoft 365 applications
This entry-level role is an excellent opportunity for individuals beginning their IT career who have a passion for technology and customer service

Job Summary

  • This entry-level role is an excellent opportunity for individuals beginning their IT career who have a passion for technology and customer service.
  • As part of a growing organization (250–750 employees), this role offers structured mentorship, a defined career path, and exposure to a wide range of enterprise technologies.
  • JPI offers associates a comprehensive benefits package with competitive salaries and more, including competitive bonus program and 4 weeks PTO for all new associates.

Matching Summary

This entry-level role is an excellent opportunity for individuals beginning their IT career who have a passion for technology and customer service.

Salary

Base: $48,000.00 - $169,000.00; Bonus/Equity: Competitive Bonus Program; Benefits: Medical, Dental, Vision, Life Insurance, 401(k) with Company Match, HSA, FSA, Paid Parental Leave, Paid Volunteer Time, Tuition Assistance, Phone Reimbursement

Skills & Requirements

Must-have

  • Tier 1 help desk support
  • Windows operating systems
  • Microsoft 365 applications
  • Active Directory user management
  • Basic networking concepts
  • Mobile device setup (iOS/Android)

Nice-to-have

  • Passion for technology
  • Customer service focus
  • Data-driven management
  • Continuous improvement mindset
  • Eagerness to learn new tools

Key Requirements

  • 0-1 year IT support experience
  • High school diploma or GED
  • CompTIA A+ certification preferred
  • Valid driver's license
  • Ability to lift up to 50 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter