Customer Success Manager

Jeremybeaulieu

Austin, TX, US
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Crm usage such as salesforce
Workday is a Fortune 500 company and a leading AI platform focused on managing people, money, and agents to shape the future of work

Job Summary

  • Workday is a Fortune 500 company and a leading AI platform focused on managing people, money, and agents to shape the future of work.
  • The Customer Success Manager role involves ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and identifying growth opportunities.
  • Workday offers a flexible work approach combining in-person and remote work, along with competitive compensation including base salary, bonuses, and stock grants.

Matching Summary

Workday is a Fortune 500 company and a leading AI platform focused on managing people, money, and agents to shape the future of work.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM usage such as Salesforce
  • Customer adoption and retention
  • Contract negotiation and renewals
  • Strategic account management
  • Collaboration with Sales and Product teams

Nice-to-have

  • Executive presence and communication
  • Change management practices
  • Pricing strategy expertise
  • Managing ambiguity in complex environments
  • Facilitating strategic customer interactions
  • Flexible work schedule
  • Trusted advisor relationship building

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with change management
  • 2+ years using CRM tools like Salesforce
  • 2+ years account management experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter