Understanding of insurance products and regulations
AIG is seeking a Complaints and Disputes Officer for its Spain and Portugal operations, focusing on managing and resolving customer complaints and disputes within the insurance sector. The ideal candidate will possess strong dispute resolution experience, excellent communication skills in multiple languages, and a keen understanding of regulatory requirements
Job Summary
The role offers the opportunity to manage dispute resolution processes in Spain and Portugal while ensuring fair outcomes for customers.
Candidates will engage directly with local regulators to manage ombudsman complaints and prepare reports for management insights.
AIG fosters a culture of inclusion and belonging through flexible work arrangements and Employee Resource Groups.
Matching Summary
Match Score: 85
AIG is seeking a Complaints and Disputes Officer for its Spain and Portugal operations, focusing on managing and resolving customer complaints and disputes within the insurance sector. The ideal candidate will possess strong dispute resolution experience, excellent communication skills in multiple languages, and a keen understanding of regulatory requirements.
Skills & Requirements
Must-have
Strong dispute resolution experience
Fluency in Spanish, Portuguese, and English
Understanding of insurance products and regulations
Nice-to-have
Experience with arbitration services
Ability to work unsupervised under tight deadlines
Process improvement mindset
Key Requirements
Industry experience preferably within insurance
Working understanding of complaint handling regulatory requirements