The Credit Card Operations Analyst plays a critical role in supporting daily credit card operations, ensuring efficient processing, timely issue resolution, and seamless cardholder experience
Job Summary
The Credit Card Operations Analyst plays a critical role in supporting daily credit card operations, ensuring efficient processing, timely issue resolution, and seamless cardholder experience.
This role provides analytical and operational support, serves as a liaison between internal teams and vendors, and assists with project initiatives aimed at enhancing credit card programs and systems.
Our company offers a dynamic hybrid work arrangement, which requires three days of on-site work, in the Sugar Land, TX office.
Matching Summary
The Credit Card Operations Analyst plays a critical role in supporting daily credit card operations, ensuring efficient processing, timely issue resolution, and seamless cardholder experience.
Skills & Requirements
Must-have
Credit card transaction monitoring
Cardholder issue resolution
Daily reconciliations and settlement reviews
Fraud prevention controls adherence
Card network rules knowledge
CRM ticket resolution
Chargeback investigation
Quality assurance testing
User acceptance testing (UAT)
Nice-to-have
Seamless cardholder experience
Enhancing credit card programs
Collaborate with cross-functional teams
Adapt to changes and prioritize demands
Deliver quality work in increased volume
Key Requirements
2+ years of experience in credit card operations
Knowledge of card processing systems
Knowledge of dispute resolution
Knowledge of regulatory guidelines (Reg E, UDAAP, etc.)
Basic personal computer skills in Windows
Intermediate to expert Microsoft Word and Excel skills