The Customer Service Representative II ensures customer expectations are accurately determined and are fully met
Job Summary
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
This role involves placing customer orders, influencing gross profit through negotiation, and building customer relationships to drive repeat business.
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Matching Summary
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
Skills & Requirements
Must-have
customer order placement
negotiating sale and purchase price
building customer relationships
inventory level maintenance
order expediting
product sourcing
cost effective shipping determination
Nice-to-have
guidance to less experienced representatives
handling challenging inquiries
driving process improvements
Key Requirements
High school diploma or GED
3-5 years of related experience
Ability to multi-task
Time management skills
Strong computer skills
Strong negotiation skills
Basic product knowledge
Reliability, organization, and attention to detail