Sr. Coordinator, Support Operations

EPX

Plano, TX, US
Base: $53,200 - $60,700 (plano, tx); bonus/equity:...
Fully remote
Remote help desk support experience
Windows os troubleshooting skills
Mac support experience
Capital One is hiring a Sr. Coordinator for Support Operations to provide technical support to a geographically dispersed organization. The role requires strong communication skills and experience in troubleshooting both Windows and Mac systems, with a focus on achieving first-call resolution for technical issues

Job Summary

  • The role focuses on resolving internal end-user technical issues for laptops, mobile devices, and software through remote access tools.
  • Candidates will utilize Service Now to track and escalate tickets while aiming for first call resolution.
  • Capital One offers a comprehensive set of health, financial, and other benefits to support total well-being.

Matching Summary

Match Score: 85

Capital One is hiring a Sr. Coordinator for Support Operations to provide technical support to a geographically dispersed organization. The role requires strong communication skills and experience in troubleshooting both Windows and Mac systems, with a focus on achieving first-call resolution for technical issues.

Salary

Base: $53,200 - $60,700 (Plano, TX); Bonus/Equity: Not specified; Benefits: Comprehensive health, financial, and other benefits included.

Skills & Requirements

Must-have

  • Remote help desk support experience
  • Windows OS troubleshooting skills
  • Mac support experience

Nice-to-have

  • Excellent written communication skills
  • Service Now ticketing tool proficiency
  • Ability to train new agents

Key Requirements

  • High School Diploma or GED
  • 1+ year remote help desk support experience
  • 1+ year Mac support experience
  • 1+ year Windows OS support experience
  • No visa sponsorship available

Work Rights

Not specified

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