Technical Support Engineer - Accessibility

Salesforce UK

Bellevue, WA, US
Base: $80,900 - $122,300 annually; bonus/equity: n...
Strong working knowledge of html css and javascript
Experience with assistive technologies like screen readers
Understanding of wcag 2.2 aria 1.2 and wai-apg patterns
This role is built for someone who loves to dig into the way an experience actually works for a person using assistive technologies

Job Summary

  • This role is built for someone who loves to dig into the way an experience actually works for a person using assistive technologies.
  • You will serve as a technical liaison between customers and the product team, escalating validated accessibility issues with detailed reproduction steps.
  • Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

This role is built for someone who loves to dig into the way an experience actually works for a person using assistive technologies.

Salary

Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), etc.

Skills & Requirements

Must-have

  • Strong working knowledge of HTML CSS and JavaScript
  • Experience with assistive technologies like screen readers
  • Understanding of WCAG 2.2 ARIA 1.2 and WAI-APG patterns
  • Ability to reproduce accessibility issues firsthand
  • Excellent communication with high empathy

Nice-to-have

  • Hands-on experience with multiple assistive technologies
  • Familiarity with automated accessibility testing tools
  • Salesforce or CRM application experience
  • Passion for making technology work for everyone
  • Curiosity to learn new accessibility standards

Key Requirements

  • Must hold a singular U.S. Citizenship and no dual-citizenship
  • Located in Bellevue, Seattle, or Indianapolis
  • In-office presence required 3 days per week

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter