Customer Service Representative 1

GLOBAL PAYMENT HOLDING COMPANY

High school diploma or equivalent
Navigate computerized data entry systems
Resolve basic payment and account requests
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards

Job Summary

  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
  • Resolves basic or tier 1 payment and account related requests including card activations, payments, and name and address updates for card holders.
  • Determines basic reasons for customer issues using a client provided decision tree and escalates unresolved grievances to more experienced representatives.

Matching Summary

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.

Skills & Requirements

Must-have

  • High School Diploma or Equivalent
  • Navigate computerized data entry systems
  • Resolve basic payment and account requests

Nice-to-have

  • Ability to build base knowledge of products
  • Familiarization with association guidelines
  • Understanding of compliance procedures

Key Requirements

  • High School Diploma or Equivalent
  • No Relevant Experience Required

Work Rights

Not specified

Tailored Resume

Cover Letter