The Customer Service Team Leader is responsible for providing leadership, guidance and coaching to the Customer Service Team to deliver excellent customer service to key stakeholders in the Aged Care and Disability space
Job Summary
The Customer Service Team Leader is responsible for providing leadership, guidance and coaching to the Customer Service Team to deliver excellent customer service to key stakeholders in the Aged Care and Disability space.
Key responsibilities include planning and assigning operational tasks, acting as a point of escalation, managing email queues, and providing reporting on team performance.
The role offers a flexible hybrid work model, ongoing training, career development opportunities, and the chance to make a meaningful impact in the disability and aged care support sectors.
Matching Summary
The Customer Service Team Leader is responsible for providing leadership, guidance and coaching to the Customer Service Team to deliver excellent customer service to key stakeholders in the Aged Care and Disability space.
Skills & Requirements
Must-have
Customer service leadership
High-volume call environments
Team coaching and guidance
Operational task planning
Performance reporting
Nice-to-have
Proactive "can-do" attitude
Drive to grow business
Values-driven team
Collaborative and inclusive environment
Key Requirements
Experience leading teams in high-volume call environments