Job Summary

• This role leads regional Service Delivery Partner performance to achieve critical KPIs while enabling scalable, industry-leading support operations.
• The position requires managing relationships with global outsourcing partners to ensure alignment with business objectives and operational standards.
• Candidates must leverage AI-enabled solutions to automate workflows, reduce time to resolution, and improve the quality of service.

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Skills & Requirements

Key Requirements

• 3–5 years in technical support management
• Bachelor's degree in cybersecurity or IT
• Professional proficiency in written and spoken English

Work Rights