Strategic Advisor

Higherlogic

Remote
Remote
Manage multiple customer online communities
Product enablement and strategic plans
Community management activities
Higher Logic is seeking a Strategic Advisor to manage online community and communication platforms for multiple customers, ensuring engagement and providing strategic insights. The ideal candidate should possess strong customer service skills, technical aptitude, and the ability to train team members while managing competing priorities

Job Summary

  • Serve as the main point of contact for multiple customers by managing their online community and communication platforms.
  • Offer specific community insights, make recommendations on approaches and techniques, and implement them based on customer objectives.
  • Seek and collate customer feedback to shape online community management practices and product ideation within Higher Logic.

Matching Summary

Match Score: 85

Higher Logic is seeking a Strategic Advisor to manage online community and communication platforms for multiple customers, ensuring engagement and providing strategic insights. The ideal candidate should possess strong customer service skills, technical aptitude, and the ability to train team members while managing competing priorities.

Skills & Requirements

Must-have

  • Manage multiple customer online communities
  • Product enablement and strategic plans
  • Community management activities
  • Customer feedback for product ideation
  • Work with Product and other HL teams

Nice-to-have

  • Mentoring and training team members
  • Troubleshooting abilities
  • Technical aptitude for new software

Key Requirements

  • Able to manage competing priorities
  • Able to work with a team
  • Excellent customer service orientation
  • Excellent verbal and written communication skills
  • Strong technical aptitude
  • Experience with Microsoft Office applications

Work Rights

Not specified

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