Operations Analyst Ii

Candescent

Bangalore, India
Monitor and maintain saas products
Lead application and network troubleshooting
Respond to application and network alerts
Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2)

Job Summary

  • Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
  • Lead application and network troubleshooting, working with Network Engineering and Incident Management teams to drive issue resolution.
  • Train and mentor junior members of the team.

Matching Summary

Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).

Skills & Requirements

Must-have

  • Monitor and maintain SaaS products
  • Lead application and network troubleshooting
  • Respond to application and network alerts
  • Manage ticket queue
  • Cloud application support experience
  • Observability tool experience

Nice-to-have

  • Client-first mindset
  • Performance-driven team
  • Values-led team
  • Flexibility in fast-paced environment

Key Requirements

  • Bachelor’s degree in computer science/information technology or equivalent experience
  • Application support experience in the cloud (GCP, AWS, and/or Azure)
  • Troubleshooting complex production issues (application, network, infrastructure)

Work Rights

Not specified

Tailored Resume

Cover Letter