Technical Customer Success Manager Ii

Sumologic

San José, Costa Rica
On-site
Extensive saas experience managing customer accounts
Hands-on keyboard technical expertise
Strategic adoption and success planning
Sumo Logic's Cloud SIEM platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments

Job Summary

  • Sumo Logic's Cloud SIEM platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments.
  • The Technical Account Manager acts as a trusted advisor, helping customers maximize value through advanced training and strategic adoption plans.
  • This role offers visibility up to the CEO level and involves engaging with executive teams on strategic initiatives.

Matching Summary

Sumo Logic's Cloud SIEM platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments.

Skills & Requirements

Must-have

  • Extensive SaaS experience managing customer accounts
  • Hands-on keyboard technical expertise
  • Strategic adoption and success planning
  • Risk mitigation and growth strategy development
  • Executive engagement and Quarterly Business Reviews

Nice-to-have

  • Curiosity to learn about customer base
  • Ability to navigate ambiguity proactively
  • Passion for customer satisfaction and problem-solving
  • Advanced training and complex problem-solving skills

Key Requirements

  • 5-10 Years experience
  • Background in DevOps Engineering or SOC analysis
  • Familiarity with Cyber Security frameworks

Work Rights

Not specified

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