Customer Services Coordinator

Warner Bros. Discovery UK

London, United Kingdom
Onsite
Champion the visitor journey
Maintain accurate online content
Manage customer correspondence
The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits

Job Summary

  • The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits.
  • As Customer Services Coordinator you will be a part of this high performing team, providing exceptional experiences as the first touchpoint for feedback and enquiries on behalf of Retail and the Studio Tour.
  • This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota.

Matching Summary

The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits.

Skills & Requirements

Must-have

  • champion the visitor journey
  • maintain accurate online content
  • manage customer correspondence
  • advanced verbal communication skills
  • excellent written communication skills
  • sound knowledge of Microsoft Office

Nice-to-have

  • experience in leisure industry
  • experience with CRM software
  • awareness of health and safety

Key Requirements

  • 2+ years customer services experience
  • demonstrable track record of working to own initiative

Work Rights

Not specified

Tailored Resume

Cover Letter