Sr. Analyst - Gbs Process Governance & Continuous Improvement – Customer Care
Thermo Fisher Scientific UK
Hybrid
Process governance frameworks
Lean six sigma green belt certification
Rccm structured problem solving
This role drives strong governance, audit readiness, and operational excellence across supported business groups within the Customer Care team
Job Summary
This role drives strong governance, audit readiness, and operational excellence across supported business groups within the Customer Care team.
The position requires leveraging Lean fundamentals such as Kaizen events, Value Stream Mapping, and Visual Management to eliminate waste and optimize systems.
Candidates must possess a Minimum Lean Six Sigma Green Belt certification and over five years of experience in shared services or operational excellence.
Matching Summary
This role drives strong governance, audit readiness, and operational excellence across supported business groups within the Customer Care team.
Skills & Requirements
Must-have
Process governance frameworks
Lean Six Sigma Green Belt certification
RCCM structured problem solving
Kaizen event facilitation
Visual management and 5S
Value stream mapping
Third shift night schedule
Nice-to-have
Cross-functional stakeholder collaboration
Cultural transformation leadership
Audit readiness expertise
PPI Business System knowledge
Metric board implementation
Key Requirements
Bachelor's degree in business or related field
5+ years experience in process governance or consulting