Senior Client Support Specialist

ticketmaster.se

Arizona, US
Hybrid
Client relationship management
Ticketing systems support
Product knowledge
The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met

Job Summary

  • The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.
  • This Client Support Specialist role will be delivering services to support the client’s day-to-day needs related to the use of ticketing systems and products.
  • Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: HEALTH, YOURSELF, WEALTH, FAMILY, CAREER, and OTHERS.

Matching Summary

The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.

Skills & Requirements

Must-have

  • Client relationship management
  • Ticketing systems support
  • Product knowledge
  • Troubleshooting technical issues
  • Customer service excellence
  • Microsoft Office Suite proficiency

Nice-to-have

  • Passion for live events
  • Problem-solving creativity
  • Teamwork and collaboration
  • Desire to assist clients

Key Requirements

  • Minimum 4 years office experience
  • Customer/client support experience
  • Ticketmaster system experience is a bonus
  • Box office experience is an asset
  • Detail-oriented and multi-tasking ability

Work Rights

Not specified

Tailored Resume

Cover Letter