Product Owner (senior Manager) – Ai Agents And Customer Journeys, Business Banking
Cytbjgs
Strong agile product ownership experience
Technical fluency with apis and data flows
Experience defining ai agent use cases
This role involves owning and prioritizing the backlog of AI expert agents that support customer journeys across chat, voice, and frontline servicing channels
Job Summary
This role involves owning and prioritizing the backlog of AI expert agents that support customer journeys across chat, voice, and frontline servicing channels.
You will translate customer and operational needs into clear epics, features, and user stories while working closely with engineers and architects.
The position offers a unique opportunity to shape the next generation of AI-enabled servicing for Business Banking customers at the forefront of digital transformation.
Matching Summary
This role involves owning and prioritizing the backlog of AI expert agents that support customer journeys across chat, voice, and frontline servicing channels.
Skills & Requirements
Must-have
Strong agile product ownership experience
Technical fluency with APIs and data flows
Experience defining AI agent use cases
Backlog management and prioritization skills
Customer journey and service design thinking
Nice-to-have
Familiarity with conversational AI platforms
Contact centre or voice servicing background
Knowledge of responsible AI and compliance
Experience with vendor AI automation tools
Ability to work in hybrid office environment
Key Requirements
Strong experience as a Product Owner or similar role
Excellent agile delivery capability including sprint planning
Comfort working with technical teams and system constraints