Patient Collections Representative

Medical University Hospital Authority (MUHA)

Hourly; pyy grade health-19; not specified
6 months medical office experience
High school diploma required
Outbound telephone collection calls
The role involves providing customer service for patients regarding the resolution and management of their accounts while undertaking outbound telephone collection calls

Job Summary

  • The role involves providing customer service for patients regarding the resolution and management of their accounts while undertaking outbound telephone collection calls.
  • Candidates must have at least 6 months of experience working in a medical office, hospital patient accounting office, or bad debt collection firm.
  • The position requires strict adherence to HIPAA privacy regulations and the ability to handle a high volume of patient account inquiries tactfully.

Matching Summary

The role involves providing customer service for patients regarding the resolution and management of their accounts while undertaking outbound telephone collection calls.

Salary

Hourly; Pay Grade Health-19; Not specified

Skills & Requirements

Must-have

  • 6 months medical office experience
  • High school diploma required
  • Outbound telephone collection calls
  • HIPAA privacy compliance
  • High volume patient account management

Nice-to-have

  • Call center or healthcare collection experience
  • Excellent verbal and written communication
  • Customer service recovery skills
  • Ability to work evenings and weekends

Key Requirements

  • High School diploma or equivalent
  • 6 months medical office or AR experience
  • Familiarity with information systems
  • Direct supervision by site management

Work Rights

Not specified

Tailored Resume

Cover Letter