Not specified (assumed to be office hours as per the job description)
Strong personal and customer service abilities
Previous exposure to complaints management process
Ability to work independently
Cbssyj is seeking a Customer Care Retail Resolutions Case Manager to manage and resolve customer complaints, ensuring fair outcomes and enhancing customer trust. The ideal candidate is energetic, customer-focused, and has experience in complaints management
Job Summary
The role involves analyzing and investigating customer complaints to achieve fair and timely outcomes while building trust with the community.
Candidates must have previous exposure to the complaints management process and the ability to negotiate directly with customers and internal stakeholders.
The position offers a permanent or 15-month secondment opportunity within the Commonwealth Bank Group with office hours from 8am to 4:30pm.
Matching Summary
Match Score: 75
Cbssyj is seeking a Customer Care Retail Resolutions Case Manager to manage and resolve customer complaints, ensuring fair outcomes and enhancing customer trust. The ideal candidate is energetic, customer-focused, and has experience in complaints management.
Skills & Requirements
Must-have
Strong personal and customer service abilities
Previous exposure to complaints management process
Ability to work independently
Nice-to-have
Passion for delivering exceptional customer service