Customer Experience Advisor | S1 | Retail Banking | Newark/grantham Twin

Santander Arena

Newark, , United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service skills
Effective communication with customers
Flexible and multi-skilled approach
Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • The Customer Experience Advisor will act as the first point of contact for customers, assisting with transactions, queries, and protecting customers against fraud and scams while working in a multi-skilled environment.
  • Employees receive a starting salary of £25,000 plus a £500 annual cash allowance, 25 days’ holiday plus bank holidays, voluntary healthcare benefits, pension contributions, and various wellbeing and family support programs.

Matching Summary

Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: Healthcare, pension, holiday, wellbeing support

Skills & Requirements

Must-have

  • Outstanding customer service skills
  • Effective communication with customers
  • Flexible and multi-skilled approach
  • Working on rota basis Monday to Saturday
  • Handling cash transactions and queries
  • Fraud and scam protection awareness

Nice-to-have

  • Team working skills
  • Desire to go above-and-beyond
  • Openness to varied activities
  • Adaptability to business needs
  • Customer relationship building
  • Problem solving skills

Key Requirements

  • Proven customer service experience
  • Right to work in the UK
  • Ability to communicate effectively
  • Experience in face-to-face or telephony roles

Work Rights

Right to work in the UK required

Tailored Resume

Cover Letter