Customer Support Reps - Ai Training - Charlotte, Us

Prolificacademicltd

Remote, US
Up to $30 ph; flexible hours; pyid tasks requiring...
Remote
Years of high-volume customer support experience
Exceptional written english communication skills
Ability to de-escalate complex situations
Prolific Academic Ltd is seeking remote Customer Support Representatives to assist in training AI models by evaluating AI-generated responses and providing feedback based on real-world service expertise. The role requires prior experience in customer support, strong communication skills, and attention to detail, with compensation up to $30 per hour

Job Summary

  • Prolific is building the biggest pool of quality human data in the world for AI developers and researchers.
  • Participants will be paid up to $30 per hour to train and evaluate cutting-edge AI models using real service expertise.
  • The role involves evaluating AI chatbot responses, simulating customer interactions, and refining knowledge bases to ensure professional service standards.

Matching Summary

Match Score: 85

Prolific Academic Ltd is seeking remote Customer Support Representatives to assist in training AI models by evaluating AI-generated responses and providing feedback based on real-world service expertise. The role requires prior experience in customer support, strong communication skills, and attention to detail, with compensation up to $30 per hour.

Salary

Up to $30 per hour; Flexible hours; Paid tasks requiring one hour of uninterrupted work

Skills & Requirements

Must-have

  • Years of high-volume customer support experience
  • Exceptional written English communication skills
  • Ability to de-escalate complex situations
  • High typing speed and multi-source navigation
  • Proficiency with Zendesk Salesforce Intercom or Freshdesk

Nice-to-have

  • Multilingual capabilities for translation evaluation
  • Experience creating realistic support tickets
  • Familiarity with Confluence Notion or Guru
  • Expertise in sentiment labeling and tone analysis

Key Requirements

  • Professional experience in customer support or technical support roles
  • PayPal account required for receiving payments
  • Availability to complete one hour of uninterrupted work tasks

Work Rights

Not specified

Tailored Resume

Cover Letter