Customer Experience Practice Lead

University of Sydney

Not specified; benefits: up to 17% super; not spec...
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Significant experience leading cx or ux functions
Strong stakeholder management skills
Experience in journey mapping and ux design
** The University of Sydney is seeking a Customer Experience Practice Lead to drive customer experience strategy and lead a team focused on UX/UI and digital accessibility. This role is pivotal in the university's digital transformation efforts, ensuring high-quality service delivery to students and staff. **

Job Summary

  • This role exists to lead the CX function and team within ICT, providing strategic direction and practice oversight.
  • The University of Sydney is investing in digital transformation at scale to better support education, research, and innovation.
  • Benefits include up to 17% superannuation, extremely generous parental leave entitlements, and flexible hybrid working arrangements.

Matching Summary

Match Score: 75

** The University of Sydney is seeking a Customer Experience Practice Lead to drive customer experience strategy and lead a team focused on UX/UI and digital accessibility. This role is pivotal in the university's digital transformation efforts, ensuring high-quality service delivery to students and staff. **

Salary

Not specified; Benefits: Up to 17% superannuation; Not specified

Skills & Requirements

Must-have

  • Significant experience leading CX or UX functions
  • Strong stakeholder management skills
  • Experience in journey mapping and UX design
  • Digital accessibility standards expertise
  • Proven success managing high-performing teams

Nice-to-have

  • Ability to influence technical and non-technical groups
  • Strategic thinking with delivery demands balance
  • Continuous improvement mindset for CX methods
  • World-class university environment experience

Key Requirements

  • Unrestricted work rights in Australia required
  • Visa sponsorship not available
  • Significant experience in complex environments

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter