Customer Service Representative

BP Retail UK

Hybrid
Proven customer service experience
Excellent english communication skills
Crm software proficiency
You will serve as the primary point of contact for customers, resolving inquiries via phone, email, and chat to ensure a positive experience

Job Summary

  • You will serve as the primary point of contact for customers, resolving inquiries via phone, email, and chat to ensure a positive experience.
  • The role requires applying agility core practices to adapt to changing needs while managing conflicts and de-escalating situations effectively.
  • BP offers a diverse company culture with learning opportunities, life and health insurance, and a hybrid work environment.

Matching Summary

You will serve as the primary point of contact for customers, resolving inquiries via phone, email, and chat to ensure a positive experience.

Skills & Requirements

Must-have

  • Proven customer service experience
  • Excellent English communication skills
  • CRM software proficiency
  • Analytical thinking and problem-solving
  • Conflict management abilities

Nice-to-have

  • Agility core practices application
  • Business process improvement mindset
  • Commercial acumen understanding
  • Creativity and innovation in service
  • Sustainability awareness commitment

Key Requirements

  • Experience in business service center environment
  • Strong emotional intelligence
  • Ability to meet service level agreements

Work Rights

Not specified

Tailored Resume

Cover Letter