The Sr Associate, Customer Solutions position at S&P Global Energy focuses on providing exceptional client support for energy products and services, particularly in the areas of energy transition and sustainability. The role requires strong analytical skills, customer-oriented communication, and collaboration with various internal teams to enhance client experience and product offerings
Job Summary
Provide comprehensive client support for S&P Global's Horizon Group products, including Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels – primarily to financial clients.
Collaborate with Product, Engineering, and Sales teams to escalate complex cases and communicate client feedback that helps drive product improvements and enhancement priorities.
This job gives you great chances to learn and grow, both as a person and in your career, and you will get to work with many different people, including top leaders at companies.
Matching Summary
Match Score: 85
The Sr Associate, Customer Solutions position at S&P Global Energy focuses on providing exceptional client support for energy products and services, particularly in the areas of energy transition and sustainability. The role requires strong analytical skills, customer-oriented communication, and collaboration with various internal teams to enhance client experience and product offerings.
Skills & Requirements
Must-have
Client support for energy products
Troubleshoot and resolve client inquiries
Collaborate with Product and Sales teams
Maintain case documentation
Assist with incident response
Energy transition and sustainability market trends
Nice-to-have
Customer-focused mindset
Adaptability to learn new technologies
Experience in global, multicultural environment
Pro-active calling or emails
Tech savvy around AI concepts
Key Requirements
1-3 years of industry experience
1-3 years of client support experience
Bachelor’s degree in Business, Finance, Economics
Experience using support platforms (Salesforce, ServiceNow)