Member Experience Specialist (future Opportunities)

OMERS

Toronto, Canada
Base: $62,000 py; bonus/equity: annual incentive a...
Hybrid
Exceptional member experience
Excellent communication skills
Technical savvy
Join a purpose-driven, dynamic, and sustainable pension plan that embodies the values of its 640,000+ members

Job Summary

  • Join a purpose-driven, dynamic, and sustainable pension plan that embodies the values of its 640,000+ members.
  • Assist and support members, employers, and retirees with inquiries and administration of their pension benefits, responding to digital communications and initiating transactions.
  • Receive a comprehensive learning curriculum, robust onboarding and training, and continuous learning investment to develop in-depth technical pension expertise and high-quality customer service skills.

Matching Summary

Join a purpose-driven, dynamic, and sustainable pension plan that embodies the values of its 640,000+ members.

Salary

Base: $62,000 per year; Bonus/Equity: Annual Incentive Award (Short-term and Long-term); Benefits: Comprehensive employer-paid health benefits, annual health spending account, employee support programs, annual wellness credit

Skills & Requirements

Must-have

  • Exceptional member experience
  • Excellent communication skills
  • Technical savvy
  • Pension benefit administration
  • Client service experience
  • Transactional processing

Nice-to-have

  • Positive attitude
  • Customer service focus
  • Commitment to personal development
  • Continuous learning
  • High integrity
  • Discretion and confidentiality

Key Requirements

  • 2+ years of pension benefit administration/client service
  • Post-secondary education/accreditation (asset)
  • Fluent in French (asset)

Work Rights

Not specified

Tailored Resume

Cover Letter