Technical Support Engineer

KION

Stockport, United Kingdom
Not specified (inferred to be flexible, potentially including shifts)
Technical support for bespoke applications
Incident management and reporting tools
Customer facing role experience
KION is seeking a Technical Support Engineer for its Response Coordination Centre in Stockport, UK, to provide high-quality technical support for its logistics and automation systems. The ideal candidate will possess strong communication skills, a background in software engineering, and the ability to work in a fast-paced environment while maintaining excellent customer service

Job Summary

  • The Response Coordination Centre (RCC) provides high quality and premium technical support to customers of Dematic’s logistics and automation systems.
  • Dematic offers career development programs including leadership development, technical training, certifications, and international assignment opportunities.
  • The company is committed to pay transparency and provides competitive total rewards packages designed to reward high performance and support personal and family needs.

Matching Summary

Match Score: 85

KION is seeking a Technical Support Engineer for its Response Coordination Centre in Stockport, UK, to provide high-quality technical support for its logistics and automation systems. The ideal candidate will possess strong communication skills, a background in software engineering, and the ability to work in a fast-paced environment while maintaining excellent customer service.

Skills & Requirements

Must-have

  • Technical support for bespoke applications
  • Incident management and reporting tools
  • Customer facing role experience
  • Flexible shift work including nights and weekends
  • Proactive monitoring of business-critical systems
  • Strong verbal and written communication skills

Nice-to-have

  • Logical thinking in engineering capacity
  • Team player with focus on team goals
  • Flexibility to travel to customer sites
  • Ability to multi-task in fast-paced environment
  • Inquisitive mind for technical skill enhancement

Key Requirements

  • Experience in customer facing technical support
  • Ability to work flexible shifts including nights and weekends
  • Familiarity with incident management tools
  • Strong software engineering or computing background beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter