Associate Guest Service

Careers Marriott

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Guest service and satisfaction
Front desk operations
Payment processing
** Marriott is seeking an Associate Guest Service professional responsible for processing guest check-ins and check-outs, managing room assignments, and addressing guest inquiries to ensure high satisfaction levels. The role emphasizes strong customer service skills, attention to detail, and the ability to work effectively in a team-oriented environment. **

Job Summary

  • Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests, securing payment and activating/reissuing room keys.
  • Answers, records, and processes all guest calls, requests, questions, or concerns, following up to ensure satisfaction and arranging transportation for guests.
  • Maintains a high standard of personal hygiene and wears proper uniform at all times, ensuring the cleanliness and neatness of the entrance gate area.

Matching Summary

Match Score: 75

** Marriott is seeking an Associate Guest Service professional responsible for processing guest check-ins and check-outs, managing room assignments, and addressing guest inquiries to ensure high satisfaction levels. The role emphasizes strong customer service skills, attention to detail, and the ability to work effectively in a team-oriented environment. **

Skills & Requirements

Must-have

  • Guest service and satisfaction
  • Front desk operations
  • Payment processing
  • Telephone switchboard operation
  • Guest relations management

Nice-to-have

  • Professional appearance and demeanor
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Positive attitude and commitment

Key Requirements

  • High school diploma/G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required

Work Rights

Not specified

Tailored Resume

Cover Letter