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ING is seeking a Financial Expert in Hasselt, Belgium, who will serve as a primary contact for customers, offering personalized banking solutions across various products. The ideal candidate should possess strong product knowledge, excellent customer service skills, and a proactive approach to sales and digital banking.
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Job Summary
You serve as the primary personal contact for customers, translating their needs into successful sales solutions across various banking products.
The role emphasizes digital coaching to guide customers toward mobile and online banking channels while maintaining high satisfaction scores.
Success is measured by hospitality, digital coaching expertise, and the ability to detect and convert commercial opportunities through a 360-degree approach.
Matching Summary
Match Score: 75
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ING is seeking a Financial Expert in Hasselt, Belgium, who will serve as a primary contact for customers, offering personalized banking solutions across various products. The ideal candidate should possess strong product knowledge, excellent customer service skills, and a proactive approach to sales and digital banking.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Knowledge of banking products
Digital channel coaching skills
Sales conversion capabilities
Customer empathy and service
Use of Salesforce and Iris tools
Nice-to-have
Proactive commercial opportunism
Event hosting experience
Spontaneous customer outreach
Team planning collaboration
Orange Behaviours alignment
Key Requirements
Curiosity and willingness to learn continuously
Responsibility for own growth and development
Strong analytical skills for customer situation assessment