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The Head of Service Repairs and Material Handling at KONE is a senior leadership role focused on enhancing customer-centric service repairs and ensuring efficient operations. This position requires collaboration with various stakeholders and emphasizes strategic planning, team leadership, and data-driven decision-making.
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Job Summary
Lead the centralized Service Repairs team, covering repair offering and commercialization, repair pricing, repair tendering, material and spare parts support, inspection report analysis, and repair coordination.
Define and execute the service repairs strategy in alignment with regional and global objectives, ensuring strong collaboration with service sales, service operations, customer service, and regional leadership.
Lead, coach, and develop managers and team leaders to build a high-performing, customer-centric organization, fostering a culture of collaboration, accountability, and continuous improvement.
Matching Summary
Match Score: 75
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The Head of Service Repairs and Material Handling at KONE is a senior leadership role focused on enhancing customer-centric service repairs and ensuring efficient operations. This position requires collaboration with various stakeholders and emphasizes strategic planning, team leadership, and data-driven decision-making.
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Skills & Requirements
Must-have
Service repair offering and commercialization
Material and spare parts support
Repair tendering and pricing
Cross-functional collaboration
Data-driven decision-making
Lead repair efficiency management
Nice-to-have
Customer-centric organization
Culture of collaboration and accountability
Continuous improvement mindset
Transformational leadership capabilities
Key Requirements
Bachelor’s degree in a related field
Master’s degree (MBA or equivalent) preferred
Proven track record leading teams in commercial management
Proven experience managing P&L or financial performance