E-CHANNEL SERVICE CENTER OFFICER (call centre agent- 6 mths contract)
TANGSPAC CONSULTING PTE LTD
Singapore, SG
Onsite
First level digital platform support
Independent verification of client instructions
High-risk transaction callback procedures
Tangspac Consulting Pte Ltd is seeking an E-Channel Service Center Officer for a six-month contract to provide first-level support for clients in a top-tier private bank. The role involves handling inquiries related to the bank’s digital platform and ensuring compliance with internal policies and regulations
Job Summary
The role serves as the primary point of contact for Singapore and Hong Kong clients regarding the bank's digital platform.
Officers must perform independent verification of client instructions and conduct callbacks for high-risk transactions to prevent fraud.
The position requires coordinating document delivery between Singapore and Hong Kong while maintaining strict compliance with internal policies.
Matching Summary
Match Score: 75
Tangspac Consulting Pte Ltd is seeking an E-Channel Service Center Officer for a six-month contract to provide first-level support for clients in a top-tier private bank. The role involves handling inquiries related to the bank’s digital platform and ensuring compliance with internal policies and regulations.
Skills & Requirements
Must-have
First level digital platform support
Independent verification of client instructions
High-risk transaction callback procedures
Compliance with banking regulations
Ticketing tool issue management
Nice-to-have
Subject matter expertise in authentication or trading
Experience driving process improvement initiatives
Ability to work across Singapore and Hong Kong time zones
Strong commitment to quality service delivery
Key Requirements
Previous call centre experience preferred
6 months contract duration for maternity cover
Knowledge of banking operations and anti-fraud protocols