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Hitachi Energy India Limited is seeking a Manufacturing Quality Control Senior Professional to enhance customer satisfaction and ensure compliance with quality standards at their Savli, Gujarat location. The role involves continuous improvement initiatives and collaboration with cross-functional teams to manage customer complaints effectively.
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Job Summary
The role is responsible for overseeing the Factory Customer Care process to enhance customer satisfaction and ensure compliance with quality standards.
You will manage and analyze internal and external customer complaints to identify root causes and drive timely corrective actions.
The position requires driving continuous improvement initiatives by integrating lessons learned from customer complaint analysis into the Quality Management System.
Matching Summary
Match Score: 75
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Hitachi Energy India Limited is seeking a Manufacturing Quality Control Senior Professional to enhance customer satisfaction and ensure compliance with quality standards at their Savli, Gujarat location. The role involves continuous improvement initiatives and collaboration with cross-functional teams to manage customer complaints effectively.
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Skills & Requirements
Must-have
Customer Care process management
Root cause analysis of complaints
ISO 9001 compliance oversight
Cross-functional team collaboration
Factory Quality Improvement Plan execution
Nice-to-have
Fostering culture of quality awareness
Employee competency development
Building long-term customer trust
Positive customer experience delivery
Key Requirements
Degree in Electrical / Mechanical Engineering or Quality Management
10 to 15 years' experience in quality management or customer care
Certified Six Sigma Green Belt certification required