Senior Customer Service Systems Specialist (otc)

International Flavors & Fragrances Inc

Mexico City, Mexico
Hybrid
6+ years customer service or supply chain experience
Strong knowledge of otc processes and systems
Advanced analytical and problem-solving skills
The role serves as a regional and global expert providing advanced support for Order-to-Cash (OTC) systems

Job Summary

  • The role serves as a regional and global expert providing advanced support for Order-to-Cash (OTC) systems.
  • Candidates will act as an escalation point for complex system issues and partner cross-functionally with teams like Finance and IT.
  • The position offers exposure to regional and global OTC systems with a strong focus on continuous improvement and process excellence.

Matching Summary

The role serves as a regional and global expert providing advanced support for Order-to-Cash (OTC) systems.

Skills & Requirements

Must-have

  • 6+ years Customer Service or Supply Chain experience
  • Strong knowledge of OTC processes and systems
  • Advanced analytical and problem-solving skills
  • Excellent English communication skills
  • Experience in global cross-cultural environments

Nice-to-have

  • Hands-on SAP OTC / SAP SD experience
  • Six Sigma or APICS certification
  • Advanced Microsoft Excel and data analysis expertise
  • Project management skills for multiple priorities
  • Proactive and detail-oriented mindset

Key Requirements

  • Bachelor's degree in any discipline
  • 6+ years of experience in Customer Service or Supply Chain
  • English language proficiency

Work Rights

Not specified

Tailored Resume

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