Senior Cx Manager

Talkdesk

Mexico City, Mexico
On-site
Senior technical advisor
Strategic partner
Enterprise technical enablement
Talkdesk is seeking a Senior CX Manager to drive customer success and technical enablement for its enterprise clients in Mexico City. The ideal candidate will possess significant experience in technical account management and customer success within a SaaS environment, while also demonstrating strong communication and problem-solving skills

Job Summary

  • The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers, driving measurable business outcomes by leading advanced product adoption.
  • This role owns the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication, while also building trusted relationships with senior executive and operational stakeholders.
  • Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes and influence internal prioritization by providing structured, data-backed insights from enterprise customers.

Matching Summary

Match Score: 85

Talkdesk is seeking a Senior CX Manager to drive customer success and technical enablement for its enterprise clients in Mexico City. The ideal candidate will possess significant experience in technical account management and customer success within a SaaS environment, while also demonstrating strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • senior technical advisor
  • strategic partner
  • enterprise technical enablement
  • customer success program ownership
  • data-driven value realization
  • cross-functional leadership

Nice-to-have

  • customer-obsessed innovators
  • AI-first solutions
  • inclusive culture
  • agility of a disruptor
  • consulting mindset
  • continuous learning

Key Requirements

  • 7–10+ years experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management
  • Experience in SaaS, CCaaS, or CPaaS environment
  • Proven track record managing complex technical initiatives for enterprise customers
  • Strong technical acumen including APIs, CRM systems, and cloud platforms
  • Experience defining scope and managing delivery plans
  • Experience with agile and/or waterfall implementation methodologies
  • Willingness to travel up to 25–30%

Work Rights

Not specified

Tailored Resume

Cover Letter