Mex Coach Mejora Continua

Santander

Tlalnepantla de Baz, Mexico
On the job training program execution
Employee retention within first 45 days
Counseling management model implementation
Ensure telephone operators and supervisors are trained both theoretically and practically through on-the-job training programs

Job Summary

  • Ensure telephone operators and supervisors are trained both theoretically and practically through on-the-job training programs.
  • Control employee turnover rates specifically within the first 45 days of employment.
  • Generate performance reports, improvement plans, and mobility plans using a counseling management model to provide visibility into indicator evolution.

Matching Summary

Ensure telephone operators and supervisors are trained both theoretically and practically through on-the-job training programs.

Skills & Requirements

Must-have

  • On the job training program execution
  • Employee retention within first 45 days
  • Counseling management model implementation

Nice-to-have

  • Strong analytical reporting skills
  • Experience in operational decision making
  • Ability to drive continuous improvement

Key Requirements

  • Experience in training and development
  • Knowledge of counseling management models
  • Ability to analyze operational indicators

Work Rights

Not specified

Tailored Resume

Cover Letter