Servicenow Business Analyst

DXC Technology

Multiple Locations
On-site
Servicenow platform
Translate business needs
Functional requirements
DXC Technology is seeking a ServiceNow Business Analyst to analyze business needs and translate them into functional requirements on the ServiceNow platform. The ideal candidate will have experience with ServiceNow, particularly in Customer Service Management (CSM) or Financial Services Operations (FSO), along with strong business analysis skills

Job Summary

  • DXC Technology helps global organizations run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments.
  • As ServiceNow Business Analyst you will be responsible for analyzing business needs and translating them into functional requirements on the ServiceNow platform.
  • DXC Insurance Services enables insurers to optimize and transform highly complex middle- and back-office operations.

Matching Summary

Match Score: 85

DXC Technology is seeking a ServiceNow Business Analyst to analyze business needs and translate them into functional requirements on the ServiceNow platform. The ideal candidate will have experience with ServiceNow, particularly in Customer Service Management (CSM) or Financial Services Operations (FSO), along with strong business analysis skills.

Skills & Requirements

Must-have

  • ServiceNow platform
  • translate business needs
  • functional requirements
  • solution design
  • process optimization
  • stakeholder communication

Nice-to-have

  • deep industry expertise
  • advanced technology
  • best-in-class delivery models
  • exceptional customer experiences

Key Requirements

  • ServiceNow Certified System Administrator (preferred or required depending on seniority)
  • Experience with ServiceNow CSM or FSO modules
  • Strong understanding of business analysis methodologies
  • Experience writing user stories, process mapping, and conducting workshops

Work Rights

Not specified

Tailored Resume

Cover Letter